Make an Appointment
How to Schedule an Appointment:
Currently enrolled students at the University of Iowa can call the UCS at (319) 335-7294 to schedule an appointment. To verify that you are eligible for services, check out our eligibility FAQ. If you are a faculty or staff member, counseling services are provided through the UI Employee Assistance Program at (319) 335-2085. Students are required to make their own appointments.
The counseling service provides two ways to see a counselor:
- By a scheduled-in-advance appointment in the morning or afternoon, Monday through Friday between 10:00 am and 3:30 pm (except Wednesday mornings).
- By same day appointment in the afternoon Monday through Friday. These appointments are first-call-first-served; we start scheduling these afternoon appointments at 8:00 a.m. We offer 2 types of same day appointments:
- If you are interested in meeting with a counselor in an ongoing fashion, you will want to schedule a 60-minute consultation.
- If you are interested in meeting with a counselor for a single session to discuss a problem, or have urgent/immediate concerns, you can schedule a 60-minute Quick Access appointment.
When you call to schedule an appointment, you will be asked what type of appointment best fits your needs. Based on the type of appointment you schedule, you will receive different instructions about the first meeting. You will also be provided instructions for what type of initial paperwork you may need to complete. While UCS is providing tele-mental health appointments, students must be connected to the UI VPN to complete paperwork, and will be given instructions for accessing our confidential paperwork portal.
If this is your first time at University Counseling Service, or it has been more than three months since the last time you were seen, we ask you to complete paperwork with information about your current concerns, as well as your background, for your counselor. While UCS is providing tele-mental health appointments, you will be provided instructions for connecting to the UI VPN and then the UCS confidential paperwork portal. We recommend setting up your VPN access as soon as possible upon scheduling your appointment (contact ITS with any need for assistance). You will be able to complete your paperwork through the UCS confidential portal on the same day as your appointment. Please ensure you have completed this paperwork no later than 30 minutes before your scheduled appointment time.
If you are unable to keep a scheduled appointment, please call UCS to cancel, and please do not complete paperwork in the confidential UCS paperwork portal if you cancel your appointment.
For Quick Access 60-Minute Appointments:
These appointments are designed for when you have a question or concern you would like to discuss with a counselor, but do not want to meet for ongoing counseling. These appointments can also be used when you need to speak with a counselor about an immediate crisis, get support, and develop a plan to help manage your crisis This appointment is focused on coping with your immediate need. You decide whether or not your experience is a crisis; examples include feeling suicidal, experiencing a recent trauma, or the recent death of a loved one. If you are unsure you can remain safe to attend your appointment, call 911 or visit the hospital emergency room.
You will be asked to fill out forms providing background information to help you and your counselor address your concern. As with Consultation appointments (see above), USC will provide instructions for completing paperwork through our confidential online portal during times when we are not providing in-person services (but rather are providing tele-mental health services). If you are unable to keep a scheduled appointment, please call to cancel.
For Group Counseling:
If you’re interested in possibly joining a group, you will need to schedule a Consultation appointment. Every effort will be made to assist you in scheduling a Consultation appointment with the counselor who facilitates the group in which you are interested. If scheduling does not allow for this, another counselor will meet with you for your initial Consultation and can then refer you to the group counselor.
During this appointment, the group counselor and you will decide if group counseling is a good fit for your needs.
UCS hours: 8:00 a.m. to 5:00 p.m. M-F. For ongoing counseling, if your academic program requirements preclude you from coming to UCS during that time frame, please contact us via phone at (319) 335-7294 or via email at firstname.lastname@example.org to discuss alternate arrangements.