Self-Help

Five Basic Methods For Resolving Conflict

  Methods What Happens When Used:  Appropriate to Use When:  Inappropriate to Use When:  Withdrawal  Person tries to solve problem by denying...

Saying "No" To Unfair Requests and Demands

Be sure where you stand first, i.e., whether you want to say yes or no. If you're not sure, say you need time to think it over and let the person know...